System Delivery

 

High-performance organizations are extremely effective at managing paradoxes. For instance, successful businesses know how to harness technology and invest with a focus on long-term solutions, not just short-term cost maximization.

Al Enjaz Solutions' System Delivery involves following sections:

Governance Framework

Governance is one of those areas of global onshore/offshore and outsourcing that can make or break a project. It focuses on proactive and collaborative management of relationship, the evolution of services provided, ongoing communication processes, performance review standards and overall project management. Ongoing governance involves:

• Program Management
• Quality Management
• Performance Management
• Relationship Management
• Escalation Management
• Reporting Management
• Change Management

Service Delivery

Al Enjaz Solutions' every project has it’s own unique approach to service delivery. The program will be guided by right process and practice that influences its function:

• Assessment
• Work Requests
• Documentation
• Business Continuity
• Quality Control
• Data Privacy
• Continuous Improvement
• Service Acceptance

As strategic planning proceeds, it is important to identify the specific types of services to be provided by the program. It needs to be well developed to have a clear understanding of client’s requirements, expectations and changes. Clients’ participations and commitments in the programs planning, development and operation are essentials to ongoing communications and review for business continuity, improvement, and service delivery level to identify and accomplish common goals.

Infrastructure Management

Infrastructure management is one of the key elements in our proven global delivery model. It addresses critical success factors to constantly improve business continuous process and lifecycle, that helps to increase productivity, significant cost reduction and higher service level. The infrastructure management framework includes these components:

• Disaster Recovery
• Network Security
• Offshore Facilities
• Document Repository
• Audit & Compliance